At Tagsen, we understand the importance of ensuring that our customers receive their orders in perfect condition. We take great care to ensure that all products are made to your exact specifications. However, in the rare event that you receive a wrong product, damaged product, or a product that does not meet your printing specifications, we offer an exchange policy.
To initiate an exchange, please contact our customer service team via email at [email protected] within 24 hours of delivery. You will need to provide your order number, the reason for the exchange, and a photo and video of the wrong, damaged, or incorrectly printed product, along with a photo of the outer packing.
Once we receive your exchange request, we will provide you with an exchange address and instructions on how to send the product(s) back to us. Please note that the product(s) must be unused, in their original packaging, and in the same condition as when you received them.
Once we receive the returned product(s), we will inspect them and notify you of the status of your exchange. If the product(s) meet our exchange policy criteria, we will send you the replacement product(s) at no additional cost.
Please note that all shipping charges for exchanges are the responsibility of the customer, unless the product(s) are defective, damaged or printing specification not as per instruction.
We hope this revised policy provides you with the confidence to shop with us at Tagsen. If you have any questions or concerns, please do not hesitate to contact our customer service team.